2015 TOCICO Conference - Catch Phrases

Every TOC event I go to blesses me with a lot of new knowledge and ideas. It also adds some 1-liners and catch phrases. When I capture them here, in the blog, not only can you all enjoy them with me, I can also recall them years later and put them to use (like the ones here). So, here are some of the things I collected during the 2015 Annual TOCICO conference:

• "War Room" - don't talk about yesterday (to the 3rd point after the decimal), talk about tomorrow!
• Fear of the unknown drives us to act according to detailed (and mistaken) forecasts.
• Sales comply with Pareto Law, inventory does not.
• The bigger the range, the bigger the tail.
• People claim (as in "market research shows") they are willing to pay a bigger premium for instantaniety than for technological improvement.
• In fashion, the product life cycle is shorter than the supply time.
• Any business based on forecast is fragile (refer to my previous post on anti-fragile)
• Orthodoxy - anything done without knowing why.
• IVD (Inventory Value Days - what do you know, some countries don't use the UD$ currency, go figure) = stuck, unworking capital (you knew that).
• Risk is uncertainty against an objective
• Risk management should be applied on the weakest link.
• Start with Flow - before applying 5 Focusing Steps check that the constraint is the real cause of delays/blocks in flow.
• Operational Goal - meet demand (at peak, not just on average) effectively and efficiently.
• If you are not testing what you are thinking - you are not thinking like a scientist.
• A cluttered mind is an obstacle to thinking.
• The indicators must subordinate to the goal.
• The goal and the necessary conditions must measure alignment as well as progress.
• Variability in the #1 enemy of flow.
• We need simple systems that can handle complexity.
• Systems are variability amplifiers.
• Forecasts are valuable for mid to long term planning, not day-to-day operations.
• Incoming "Peaks" are not forecasts.
• Buffers decouple supply and demand.
• Come your customer from will, not from need, you can not create trust when you are needy.
• Strategy - a project portfolio of things that need to be done by the time we are planning for.
• It is management's responsibility to create the automatic machine.

So, which one is your favorite? Please share.

Let me know if there is any point you feel needs more elaboration.

Working with Intuition - The 2016 Odyssey Program Exercise

In the first part of my thinking backwards exercise I figured out what will make for a successful TOC Odyssey training. So the next step should be to keep working backwards and highlight the actions that need to be taken for these results to unfold.Logical, right?

Well, yes and no.

If you recall, I left the plan hanging at:

My first inclination was to go backwards to:

Then I got thinking.

It seems trivial. In TOC TP we call such trivialities "Oxygen". Since oxygen is always needed for human activity it is not necessary to state it in the logic diagram. Everybody knows it and it does not add information for our analysis. Oxygen statements should be handled with care. The mere fact something came up as an idea should be an indication that a double-check is in order, as one would rarely consider the need for oxygen under normal circumstances. In other words, the fact we have been thinking of the need for oxygen may point out that the conditions are not standard and this should be accounted for,

OK, so the fact that everybody should be in the room for the session to start could be an oxygen fact. It seems very logical, everybody should know this without me telling them, clearly there will be earlier steps that will take care of attendance. I should skip this step, it is redundant.

Or is it? I was stuck in a loop for some time, pondering this, wondering what is going on - why am I still thinking about this point after I figured it out? 

Well, turns out it was my intuition guiding me to a spot I missed. It is not enough to have a full enrollment. Life happens and we will surely have a few last minute cancellations. I know all our registrants will loath missing the session, but sometimes you just can't help it. So, if I want the session to be a real hit and create real value for all, I need to take care of this point and this is just the right place in my plan to inject a place holder for the results of those actions. Makes sense?

Here is what I came up with - In order to have a good kick of we need:

Which will happen if these prior steps happen (remember, we are in reverse order, the top box will happen after the bottom):

All graphics were done using Flying Logic

Well, I actually reached a task. It is going to be located very far into the future of this "project", of course and I expect to find it has some predecessors, but it is still exiting to move to that practical part. 

Next step will be to keep working from the definition of success back to the tasks that need to be done. I am expecting this will no longer be linear and I will be working on parallel tracks soon. Stay tuned and let me know if you have any ideas for making the Odyssey a hit.

Thinking Backwards - The 2016 Odyssey Program Exercise

So, if you remember my last post I suggested we need to prepare our mental muscles for the hard labour of TP and one of the exercises I suggested was thinking backwards. Now, this is not the TP's transition tree, which is also constructed backwards. It is also not the usual managerial focus of let's plan with the end in mind, which usually ends up being a forward construciton exercise. It's a free formed process that starts at the end and moves forward by imagining a probable route.

Here I will share the results of my recent use of this process. I have volunteered to make the 2016 TOC Odyssey happen. It will be in Jaffa during the first weeks of April, 2016 (Save the dates - April 3-7 for the Freshman session, April 10-13 for the Alumni, dates are currently estimates). It is my wish to make this session a big success - fun, enriching and enlightning for everyone. To make this happen I am starting out with thinking backwards (as suggested in Purple Curve Effect by Jeff Kinsey - see my book review here) to see what I can learn from it,

First of - my goal, the end result:

Can I imagine how reaching this goal would feel? yes, I can, right down to that pleased-embarrased feeling as everybody claps. This is a big issue, a lot of times I start this exercise and realise I have no clue what the end result looks and feels like. Just try this out right now - is there a change you would like to do in your life? lose some weight? go to bed earlier? spend more time with someone? learn something? OK, that's great. Now - can you imagine vividly, in your mind's eyes, the end point scene? what will you wear, say, feel, do?

So, I can see this goal coming to life. Great! Now what? Well, what could have or should have happened before that to make it possible? What was the step before the goal? Here is my answer:

Can I imagine achieving this milestone? again I can, I can even hear Alan Barnard's distinct accent as he tells me how much he enjoyed leading the session. Great! Now ask again - How did that happpen? What could have happened before that? Basically we are looking for possible causes to create the wanted effect.

And so I get on a backward roll:

All graphics were done using Flying Logic

So far, so good. This is where I got a bit sidetracked, as this is the stage where several predessessors converge. It is also where I move from reaping the future results to defining the work that needs to be done in order to make it happen. So this exercise seems to have been quite un-productive so far, doesn't it? Well, that's not true. This part has made it clear that this is a very just cause, quite worthy of my investment. Now I am really motivated to make the 2016 Odyssey one to be remembered! 

Next step - to take the next leg of down the future memory lane - what did I do to make it happen? Check out what happened here!

Building The Clear Thinking Skill

After my presentation on the 6 Questions of Technology (yes, I will share more on this) at the TOCICO Conference, one of the people in the audience came up to me and said how happy he was with the work model we suggested, until the trees came out. They are so hard to construct, he said. I could hear the despair. I could also understand it and relate to it. The TOC TP are a set of highly potent tools, of course but they are very hard for many (present company totally included) to use.

This week I started testing out a new point of view I had been thinking of since my trip to S. Africa - problems are just opportunities in the rough (and yes, I will share more on this as well, you really have a lot of great things to come back to this blog for). As a result I had given my self several mind games and exercises to work on. Then it dawned on me - just like we wouldn't expect anyone to run a marathon before the have run several shorter distances in the weeks and months leading to the race, why should we expect people to take on TP without first building up to them through mind clearing workouts?

You wouldn't be doing this the first day of your workout program, would you? (Source - Wikipedia)

My point is that many of us are not used to thinking about things the way that is required by the TP. While we spend our lives thinking, we are still not trained to the level TP requires. It is very similar in yoga where although you have breathed all your life, you are not trained to breath the way yoga demands and you have to learn and practice it. So, it may be that before we venture into logic trees we have to build our brain muscles with easier exercises to prepare us for it.

Now, this is just a theory and I don't have a progression of exercises mapped out, just a few preliminary ideas. So I really need you help and inputs.

Here are the exercises ideas I already have and have been practicing:

1. Beginner - learn to ignore all or nothing thinking by creating a 100 list - think of a block that you feel is in your way to achieve something then create a list with 100 things you can do to achieve it despite the block (so if you feel you can't get a good job because you don't have enough experience in your resume, then think of 100 ways to make you noticeable to recruiters in and out of your resume). I managed about 30 ideas in the first 24 hours and got to 44 on the second day. Once you are at 50, I suggest you start acting while keeping the list going until you get to the 100 mark, don't use it as an excuse.
2. Intermediate - clear your thinking from emotions by putting yourself in places where you are uncomfortable, like not reacting to a question by your spouse when that question is "illegal" - e.g. asking you what your kid's preferences are when said child is present. The idea is not to to stop you from feeling but to help you separate your thoughts about what needs to be done from your emotions about a situation.
3. Advanced - practice result oriented thinking by mapping a process backwards - think of an interaction you are planning to have and then map it from the desired end state back to the beginning. So first you must figure out how you want that interaction to end at a level you can visualize it. This means you have to take your goal or desired outcome and turn it into a concrete result (say I want my adult kid to move out, my end state visual would be of her saying "You know what, mom, I'll get my own place within the month"). Now figure out and visualize what had to happen just prior to that (perhaps she said "Staying with you and Dad isn't good for me, it doesn't help me become a capable adult"). Credit to this exercise goes to Jeff "SKI" Kinsey and his book "Purple Curve Effect" I covered in this review.

I'll update you if I get new workout ideas. 

Let me know what you think - will it make any difference if we address the TP tools more gradually? What else can and should we try?